Troubleshooting connection problems

First of all, please make sure that your phone is not carrier-locked.

Basic troubleshooting:

• Check that mobile data is enabled
• Check that Wi-Fi is turned off
• Check that Data Roaming is enabled under eSIM settings
• Reboot the device

Set the APN to "plus".

Then try manually setting the operator

1. Please see this page (https://instabridge.com/operators/) and see which operators are used in your country.
2. Disable automatic network selection on your phone.
    - iOS:
           Settings > Cellular or Mobile Data > Network Selection > Disable 
    - Samsung
   Settings > Connections > Mobile networks > Network operators
   - Other Android phones:
   Settings > Network & internet > SIMs > disable Automatically select network
3. Select a supported operator in your country.
   
   

If the issue persists, please email us at support@instabridge.com. A screenshot of the app's Menu/More > Profile screen will be very helpful.